Having problems with your account? Experiencing difficulty using the website? Have a question about a Professional Member benefit?
Check these FAQs below for a quick and easy answer.
Still need support? Email email@example.com.
I’m a Professional Member.
I can't access the Circle Community Spaces.
We’ve seen a glitch with a few accounts where the circle spaces are not automatically integrating with some memberships. We need to manually add you to the circle spaces. Please email firstname.lastname@example.org to get added!
I want to cancel my membership.
You can cancel your membership at any time through your membership profile. Please let us know if you have any questions or require further assistance by emailing email@example.com.
Click on the top right icon and Account/Subscription.
Then you can access all of your member account, subscription, and payment options.
I’m an Instructor.
Where is the Orientation?
You can find the Orientation in the Academy by logging in at evidencebasedbirthacademy.com.
Most of the Instructors will elect the “Regular” training button. If you have completed the ‘How to Help Families Receive Evidence Based Care’ course prior to becoming an Instructor, you will elect the “Alternative” button.
I am having trouble accessing the circle spaces. Is there something special I need to do?
Email support! Sometimes it takes a couple days to make sure all the incoming Instructors in training have access.
If you are ready to get your homework in the circle spaces completed but cannot access them yet, please email firstname.lastname@example.org and we will fix your access asap!
What is the training schedule? Can I move forward to the next module when I have completed the one I am on?
The schedule for your cohort can always be found in your Orientation, located in the Instructor Dashboard.
Access Your Instructor Dashboard: https://evidencebasedbirthacademy.com/instructor-dashboard/
You may move on to the next module when you are completed. If you have completed part 1, please remember to email Rikki at email@example.com to gain access to part 2. You will not automatically receive access to part 2.
I have a request to travel and teach. What are the steps in getting approval for this?
We are thrilled that your Instructor skills are being asked for outside your community! In order to get approval to teach outside your community, you must submit your request to support. We will reach out with specific questions in order to get more information to approve your request.
You can email firstname.lastname@example.org to submit that request.
Where can I order EBB gifts and student access?
In the EBB Instructor Shop! Since this part of the shop is just for Instructors, you need to enter this part of the EBB Shop through your Dashboard and use the password displayed there to enter. There you will find all the materials you might need to order for your upcoming event!
Click here to access your dashboard: https://evidencebasedbirthacademy.com/instructor-dashboard/
How do I add an event to the Events Calendar?
Click below for a tutorial on how to edit your directory profile. Instructors who edit their profile are bumped up to the top of the search results! Remember that you need to log in at www.directory.evidencebasedbirth.com/wp-admin
Can I combine an Evidence Based Birth® event with my own event?
Please email support with all the information about what you hoping to combine and how. The more information you give, the easier it will be to process your request quickly! If you want to combine EBB curriculum such as combining a Professionals Workshop and a seminar or two seminars that is okay to do without approval!
Our support email is email@example.com.
Where is the special Free Shipping code for Instructors?
The special code is located on your instructor dashboard here.
EBBINSTRSHIP for FREE shipping (U.S.) on orders over $51 (promo code will not work on extra heavy orders)
EBBINSTRUCT20 for 20% off apparel only
INTERNATIONALSHIP for our International Instructors, this will take $7 off your order (so not free shipping, but discounted shipping)
Where can I find the flash drives and other attendee handouts for my events?
In the EBB Instructor Shop! Since this part of the shop is just for Instructor, you need to enter this part of the EBB Shop through your Dashboard and use the password displayed there to enter. There you will find all the materials you might need to order for your upcoming event!
If your question isn’t answered above please use the form below to get in touch with our friendly and helpful support team. We aim to respond personally to messages within 12 hours of receipt during the Monday-Friday business week. There may be longer response times on weekends. (Friendly tip: our team works within the Eastern time zone!)
Please Note: This form is for customer service issues relating to your subscription, issues with the website, and so on.